Helpful answers
Frequently asked questions
Can’t find what you need? Send us a message through the contact page and we’ll be happy to help.
How long does it take to prepare an order?
Many items are made or finished to order. Processing times can vary by product and season, so please check the product description for the most accurate estimate.
Can I request a custom item?
Yes! Custom availability depends on the product and current workload. Use the contact page to share your idea before purchasing.
Will handmade or 3D-printed items look exactly alike?
Small variations are normal and part of the handmade process. 3D-printed items may show subtle layer lines, but every order is inspected before shipping.
Can I change or cancel my order?
Contact us as quickly as possible. Once a personalized item has entered production or an order has shipped, changes or cancellations may not be possible.
How do I care for my item?
Follow the care instructions in the product listing. Unless a listing says otherwise, hand washing and avoiding high heat are the safest options for custom and 3D-printed pieces.
What does my purchase support?
You support a small business built by Morgan and inspired by her medical alert service dog, Bentley. Ten percent of profits supports the Fund-a-Service-Dog Campaign.